Frequently Asked Questions
Everything you need to know before you hit the court.
How long does shipping take for basketball gear?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear before game day.
What is your return policy on performance footwear?
We offer a 30-day return policy on all footwear. Items must be in original, unworn condition with the box included. Please note that shoes worn on outdoor courts cannot be returned.
Do you offer international shipping?
Yes, BALLISLIFE ships worldwide. International delivery times vary by location, typically ranging from 7-14 business days depending on customs processing.
How do I know which jersey size to order?
Our jerseys follow standard athletic sizing. We recommend checking the 'Size Guide' on each product page for specific chest and length measurements to ensure a perfect fit.
Are your basketballs shipped inflated or deflated?
To ensure the integrity of the material and reduce shipping costs, most of our premium basketballs are shipped deflated. You will need a standard pump and needle to inflate them to the recommended PSI.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.